The Safe Hold Matching Owner & Pet Crystal Set | Comfort & Protection

Crystals & Paws Donation Program

Some pieces in our Crystals & Paws Collection give back in a real, measurable way. For eligible Crystals & Paws items, we donate 25% of net proceeds to animal rescue organizations.

How do I know if an item is eligible?

Only products that clearly state “Crystals & Paws Donation Program” in the description are included.

Where does the donation go?

Donations support rescue work such as food, medical care, foster support, and emergency needs. We prioritize organizations doing hands-on rescue and rehabilitation.

When are donations made?

We track eligible purchases and donate on a regular schedule, with documentation kept for transparency.

Important note

This program applies only to specific eligible items in the Crystals & Paws Collection. Not all animal-themed jewelry across the store is part of the donation program.

If you’re part of a rescue or fundraising event and want to collaborate, reach out—we love supporting community-driven efforts. 🐾

This is the keep-it-lasting guide — the small habits and smart storage that keep your pieces looking new. For deep-cleaning steps by metal and stone, that's the full cleaning guide.

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The one daily habit

Last on, first off. Jewelry goes on after your lotion, perfume, and hairspray — and comes off before you shower, swim, sleep, or clean. That single habit prevents most wear before it starts.

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How to store it (where most damage is actually prevented)

• Sterling silver: airtight — a zip bag or a box with an anti-tarnish strip. Air is what darkens it.
• Gold-plated & faceted glass: a soft pouch each, stored separately so harder pieces don't scratch the finish.
• Pearls: laid flat, never hung — the silk thread stretches over time.
• Necklaces: hung or laid flat so chains don't knot.
• The rule for everything: dry, and apart.

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Traveling with jewelry

Give each piece its own pouch, thread delicate necklaces through a small bag or straw so they can't tangle, and keep studs in a hard case so nothing bends. A tangle-free arrival is worth the two extra minutes.

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When to bring a piece in

Care includes knowing when something needs a little help: restring a bracelet that's gone stretchy, have a loose clasp checked before you lose the piece, and refresh heavily-worn gold plating over time. A well-kept piece is one you'll pass down.

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Care at a glance

• Silver — wipe after wear, store airtight
• Gold-plated — soft cloth only, no scrubs
• Gemstones — keep porous stones (turquoise, opal, moonstone, pearl) dry
• Stainless steel — easiest of all: soap, water, dry

Want the full step-by-step for each metal and stone? It's all in The Complete Jewelry Care Guide.

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Go deeper

• Cleaning & tarnish, step by step: The Complete Jewelry Care Guide →
• Energetic cleansing (moonlight, smoke, sound): How to Cleanse Your Crystals →
• What your stone means: Crystal Properties Guide →

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Cared for, worn often, passed down. That's the whole idea.

Mystic Soul Jewelry Returns & 45-Day Happiness Guarantee

We want you to love your Mystic Soul piece. If it's not the right fit, we'll help you return or exchange it within 45 days of delivery.

45-Day Happiness Guarantee

You can request a return or exchange within 45 days of delivery if:

• The item is unworn, in original condition, and returned with packaging.

• The item is not final sale (see below).

Final Sale Items

The following are final sale:

• Sale/discounted items

• Custom or made-to-order pieces

How to Start a Return

Email us at andrea@mysticsouljewelry.com with:

• Order number

• Item(s) you'd like to return

• Return reason (optional, but helps us improve)

We'll reply with next steps.

Return Shipping & Refund Timing

• Return shipping is paid by the customer (we recommend a trackable method).

• Refunds are processed within 5–7 business days after the return is received and inspected.

• Original shipping fees (if any) are not refundable.

If Something Arrives Damaged

If your order arrives damaged or incorrect, email us within 7 days of delivery and we'll make it right.

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Shipping & Pickup

Shipping Rates & Free Shipping

• Canada (CAD): Free shipping on orders $75+ CAD

• USA (USD): Free shipping on orders $85+ USD

• International (USD): Available to select countries. Free shipping on orders $95+ USD

Calgary Pickup (By Appointment)

Calgary customers can choose pickup by appointment. We'll send pickup details privately after order confirmation.

Customs & Duties

• USA: Duties are prepaid on our tracked US shipping option (where available).

• International: Customs/duties may apply and are the buyer's responsibility.