The Safe Hold Matching Owner & Pet Crystal Set | Comfort & Protection

Crystals & Paws Donation Program

Some pieces in our Crystals & Paws Collection give back in a real, measurable way. For eligible Crystals & Paws items, we donate 25% of net proceeds to animal rescue organizations.

How do I know if an item is eligible?

Only products that clearly state “Crystals & Paws Donation Program” in the description are included.

Where does the donation go?

Donations support rescue work such as food, medical care, foster support, and emergency needs. We prioritize organizations doing hands-on rescue and rehabilitation.

When are donations made?

We track eligible purchases and donate on a regular schedule, with documentation kept for transparency.

Important note

This program applies only to specific eligible items in the Crystals & Paws Collection. Not all animal-themed jewelry across the store is part of the donation program.

If you’re part of a rescue or fundraising event and want to collaborate, reach out—we love supporting community-driven efforts. 🐾

Crystal & Jewelry Care Guide: Keep Your Pieces Sparkling

At Mystic Soul Jewelry, our handcrafted pieces are designed to last a lifetime with proper care. This guide will help you protect and maintain your crystals, gemstones, and metals, ensuring their beauty and energy remain intact.

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💎 Caring for Your Crystals & Gemstones

1. Natural Stones

• Examples: Amethyst, Rose Quartz, Citrine, Labradorite, Green Aventurine, Black Tourmaline.
• Care Instructions:
  • Avoid prolonged exposure to sunlight as it can fade vibrant stones like amethyst and rose quartz.
  • Clean gently with a soft, damp cloth; avoid harsh chemicals.
  • Recharge under the moonlight or with sage/palo santo for spiritual cleansing.

2. Lab-Grown Crystals

• Examples: Lab-created gemstones with identical properties to natural stones.
• Care Instructions:
  • Resistant to fading but still avoid abrasive surfaces.
  • Clean with a jewelry polishing cloth for a brilliant shine.

3. Glass Beads

• Examples: High-quality glass beads used for colorful accents.
• Care Instructions:
  • Avoid dropping or knocking against hard surfaces to prevent chipping.
  • Wipe with a damp cloth to remove fingerprints or dirt.

4. Soft Stones

• Examples: Opals, Druzy Crystals, Moonstone.
• Care Instructions:
  • Handle with care; these stones are more prone to scratches and cracks.
  • Store separately in a soft pouch to prevent damage.
  • Avoid water, as it can weaken the stone or its setting over time.

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🌟 Caring for Metals

1. Sterling Silver

• Benefits: Durable, hypoallergenic, and timeless.
• Care Instructions:
  • Polish regularly with a silver cleaning cloth to prevent tarnish.
  • Store in an airtight bag to reduce exposure to air and moisture.

2. Gold-Plated Sterling Silver

• Benefits: Affordable luxury with a gold finish over durable sterling silver.
• Care Instructions:
  • Avoid exposure to water, perfumes, and harsh chemicals to preserve the plating.
  • Clean gently with a soft cloth; avoid abrasive cleaners.

3. Silver-Plated Jewelry

• Benefits: Budget-friendly alternative to solid silver with a similar aesthetic.
• Care Instructions:
  • Handle with care to avoid wearing down the plating.
  • Wipe with a soft cloth after use to maintain its shine.

4. Gold-Plated Jewelry

• Benefits: Tarnish-resistant and offers the look of solid gold at a fraction of the cost.
• Care Instructions:
  • Remove before swimming, showering, or exercising to maintain the finish.
  • Store in a soft pouch to prevent scratches.

5. Stainless Steel

• Benefits: Hypoallergenic, non-tarnishing, and highly durable.
• Care Instructions:
  • Simply clean with warm, soapy water and a soft cloth.
  • Perfect for everyday wear due to its resistance to corrosion.

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✨ General Jewelry Care Tips

1. Avoid Water & Chemicals: Remove jewelry before swimming, showering, or applying lotions and perfumes.
2. Store Properly: Use individual pouches or compartments to prevent scratches and tangling.
3. Handle with Care: Especially for soft stones like opals and druzy crystals.
4. Clean Regularly: Use a soft jewelry cloth to maintain shine and remove dirt.
5. Recharge Your Crystals: Cleanse and recharge your stones regularly to maintain their spiritual energy.

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🌙 Why Proper Care Matters

Mystic Soul Jewelry is crafted with love and intention, using ethically sourced materials and tarnish-free designs. Proper care not only preserves the beauty of your jewelry but also ensures the energetic properties of your crystals remain vibrant and effective.

Mystic Soul Jewelry Returns & 45-Day Happiness Guarantee

We want you to love your Mystic Soul piece. If it's not the right fit, we'll help you return or exchange it within 45 days of delivery.

45-Day Happiness Guarantee

You can request a return or exchange within 45 days of delivery if:

• The item is unworn, in original condition, and returned with packaging.

• The item is not final sale (see below).

Final Sale Items

The following are final sale:

• Sale/discounted items

• Custom or made-to-order pieces

How to Start a Return

Email us at andrea@mysticsouljewelry.com with:

• Order number

• Item(s) you'd like to return

• Return reason (optional, but helps us improve)

We'll reply with next steps.

Return Shipping & Refund Timing

• Return shipping is paid by the customer (we recommend a trackable method).

• Refunds are processed within 5–7 business days after the return is received and inspected.

• Original shipping fees (if any) are not refundable.

If Something Arrives Damaged

If your order arrives damaged or incorrect, email us within 7 days of delivery and we'll make it right.

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Shipping & Pickup

Shipping Rates & Free Shipping

• Canada (CAD): Free shipping on orders $75+ CAD

• USA (USD): Free shipping on orders $85+ USD

• International (USD): Available to select countries. Free shipping on orders $95+ USD

Calgary Pickup (By Appointment)

Calgary customers can choose pickup by appointment. We'll send pickup details privately after order confirmation.

Customs & Duties

• USA: Duties are prepaid on our tracked US shipping option (where available).

• International: Customs/duties may apply and are the buyer's responsibility.