Shipping & Returns | 45-Day Happiness Guarantee | Mystic Soul Jewelry

Mystic Soul Jewelry Returns & 45-Day Happiness Guarantee

We want you to love your Mystic Soul piece. If it’s not the right fit, we’ll help you return or exchange it within 45 days of delivery.

45-Day Happiness Guarantee

You can request a return or exchange within 45 days of delivery if:

• The item is unworn, in original condition, and returned with packaging.

• The item is not final sale (see below).

Final Sale Items

The following are final sale:

• Sale/discounted items

• Custom or made-to-order pieces

How to Start a Return

Email us at andrea@mysticsouljewelry.com with:

• Order number

• Item(s) you’d like to return

• Return reason (optional, but helps us improve)

We’ll reply with next steps.

Return Shipping & Refund Timing

• Return shipping is paid by the customer (we recommend a trackable method).

• Refunds are processed within 5–7 business days after the return is received and inspected.

• Original shipping fees (if any) are not refundable.

If Something Arrives Damaged

If your order arrives damaged or incorrect, email us within 7 days of delivery and we’ll make it right.

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Shipping & Pickup

Shipping Rates & Free Shipping

• Canada (CAD): Free shipping on orders $75+ CAD

• USA (USD): Free shipping on orders $150+ USD

• International (USD): Available to select countries. Free shipping on orders $150+ USD

Calgary Pickup (By Appointment)

Calgary customers can choose pickup by appointment. We’ll send pickup details privately after order confirmation.

Customs & Duties

• USA: Duties are prepaid on our tracked US shipping option (where available).

• International: Customs/duties may apply and are the buyer’s responsibility.