Shipping & Returns
Mystic Soul Jewelry: 45-Day Happiness Guarantee & Return Policy
At Mystic Soul Jewelry, we believe your spiritual jewelry should bring you joy, empowerment, and connection. That’s why we offer a 45-Day Happiness Guarantee—giving you plenty of time to fall in love with your new piece. If you’re not completely satisfied, we’re here to make it right.
🌟 45-Day Happiness Guarantee
We want you to absolutely adore your jewelry. If for any reason you’re not satisfied:
- You have 45 days from the date of delivery to initiate a return or exchange.
- Items must be in their original, unworn condition with all packaging included.
💎 Return & Exchange Policy
Eligible Returns:
- Full-priced items are eligible for return or exchange within 45 days.
- Custom orders and sale items are final sale and not eligible for return.
How to Start a Return:
- Contact us at andrea@mysticsouljewelry.com with your order number and reason for return.
- Ship the item back to us using a trackable shipping method.
- Once we receive the item, we’ll process your refund or exchange within 5-7 business days.
✨ Shipping Details
- Free Shipping: Orders over $45 (Canada/USA) and $75 (International) qualify for free shipping.
- Local Pickup: Calgary customers can skip the wait and choose local pickup at checkout. We’ll contact you to arrange a convenient time.
- Tariffs: Customer is responsible for any customs, duties or tariff charges.
